Frequently Asked Questions

Contacting Us

How do I find your physical store location?

Check our Location Page for both store locations and Google Maps.

Returns and Refunds

I have a warranty query, what next?

Music Express offers the manufacturer's warranty on all goods we sell to you via the Australian wholesaler for the product.

If you have a warranty claim we first need you to call our team on (07) 3849 7088 and/or visit us in-store. If you have purchased the product via our website then we ask that you either call or email

Various product pages list the warranty terms of certain products or give links to the manufacturer's website to help identify warranty procedures. In most cases a warranty claim will need to be verified by the Australian Wholesaler, an authorised repairer, or the product manufacturer.  We are here to help so please don't hesitate to contact us!

What is your Refunds and Returns policy?

View the Music Express Refund and Return Policy.


When should I expect to receive my order?

View our shipping and freight terms. Music Express Ships Australia-wide.